ITS for New Students

Information Technology Services and the Help Desk are here to assist you in connecting to the College network. The information below will help you get your computer ready for your arrival. 

Information about connecting to our Network

Before You Arrive

Computer and Network Requirements to Remember When Buying a New Computer

When searching for the perfect computer to fit your College computing needs, please remember the following basic computer and wireless network requirements. It is important that you review these first, and if you have any questions, please contact our Help Desk at 309-341-7700.

• View Computer Hardware Requirements
• View Wireless Hardware Requirements

Antivirus Software and Operating System Updates

In addition to keeping your operating system up to date, the College requires you to have antivirus software installed on your computer. Read about the required antivirus software.

Once you have selected your computer, please use the link below to test your computer prior to arriving at Knox to ensure that connecting with the Knox network upon your arrival is  a breeze!

Check Your System

You can now check your computer remotely to see if it meets requirements for connecting to the Knox network when you arrive.

• Go to http://scanme.knox.edu
• Click "Download" to download the scan agent.
• Double-click on the downloaded agent to run it.
• (Note: No action other than scanning and displaying the results will be taken by the agent.)
• If your computer meets our basic requirements, a "Success Page" will be displayed.
• If not, a Web page will be displayed showing where your computer does not meet the requirements..
  • Please note that to assist you in ensuring your computer meets our basic requirements, we will provide you with links. And of course, if you need any assistance, you can contact our Help Desk. Links will be provided to assist you in bringing it up to standards.

Securing Your Password

Once you receive your initial password, we encourage you to change it to something you will remember. Here is how to change your password in just a few easy steps.

• Go to https://password.knox.edu
• Enter your full email address
• Enter your current password
• Confirm by re entering your new password
• Click Submit
• Your password has been changed!

NOTE: Please visit the Help Desk for password resets; we do require a valid picture ID in order to reset your password.  For technology security purposes, passwords cannot be reset via email requests or over the phone (without proper security verification).

Once you Arrive

• During Orientation you will receive instructions on connecting your devices to the campus wireless network.
• Members of ITS will meet with student orientation groups  to provide an introduction to computing during their time at Knox.
• The Help Desk will be open and available to answer any questions you may have.