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Information Technology Services Help Desk
2 East South Street
Galesburg, IL 61401-4999
Information Technology Services and the Help Desk are here to assist you connecting to the College network to aid in your studies and residential life. The information below will help you get your computer ready for your arrival. Once you're on campus, the Information Technology Services Help Desk staff will be available to assist you with any configuration and troubleshooting.
1. Check Your Hardware
Your computer must meet certain minimum requirements to connect to the Knox Network. It is imperative you follow these instructions to ensure connectivity to the Knox Network once you arrive.
All access to the Knox network is via wireless connections. Your computer must be equipped with the proper wireless network card. In addition, all devices must connect directly to the wireless network -- they cannot connect via a router or other access point.
2. Check Your System
You can now check your computer remotely to see if it meets requirements for connecting to the Knox network when you arrive.
3. Reset Your Password
To maintain security for your log-ins and network services, you need to change your password.
Now you are ready to change your password.
NOTE: should you forget your password you will need to visit the Help Desk in person, with your Knox ID in hand. We do NOT reset passwords via telephone or e-mail requests. There may be exceptions if you are off campus.
4. Install and Update Your Antivirus Software
The College requires you have antivirus software installed on your computer. See this page for more information.
5. Update Your System Software
All computers connected to the Knox network must be kept current with all operating system updates to ensure maximum stability and security.
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