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New Students


Information Technology Services Help Desk

2 East South Street

Galesburg, IL 61401



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Information Technology Services and the Help Desk are here to assist you connecting to the College network. The information below will help you get your computer ready for your arrival. 

Click here for documentation on connecting to our Network

Before Your Arrive

When searching for the perfect computer to fit your computing needs, please keep in mind these basic computer and wireless network requirements when deciding on the perfect machine.

Antivirus Software and Operating System Updates

In additional to keeping your operating system up to date, the College requires you to have an antivirus software installed on your computer.  See  this page for more information.

Once you have selected your computer, please use the link below to test your computer prior to arriving to campus to make connecting on arrival a breeze!

Check Your System

You can now check your computer remotely to see if it meets requirements for connecting to the Knox network when you arrive.

  • Go to
  • Click "Download" to download the scan agent.
  • Double-click on the downloaded agent to run it.
  • (Note: No action other than scanning and display of the results will be taken by the agent.)
  • If your computer is up to standards, a "Success Page" will be displayed.
  • If not, a Web page will be displayed showing where your computer is deficient.
  • Links will be provided to assist you in bringing it up to standards.

Securing Your Password

Once you receive your initial password, we encourage you to change it to something you will remember.

  • Go to
  • Enter your full email address
  • Enter your current password
  • Confirm by re entering your new password
  • Click Submit
  • Your password has been changed!

NOTE: Please visit the Help Desk for password resets, we do require a valid picture ID in order to reset your password.  Passwords cannot be reset via email requests or over the phone (without proper security verification).

Once you Arrive

  • During Orientation you will receive instructions on connecting your devices to the campus wireless network. 
  • Members of ITS will meet with students orientation groups  to provide an introduction to computing during their time at Knox.
  • The Help Desk will be open and available to answer any questions you may have.

Knox College

Printed on Saturday, May 21, 2022