Students sitting at a table under a flowering tree on a spring day. #

Offices & Services > Information Technology Services

New Knox Students


Information Technology Services Help Desk

SMC E-010

2 East South Street

Galesburg, IL 61401-4999



Apply to Knox Now
Students gather under a yellow umbrella on the Gizmo Patio.

Information Technology Services and the Help Desk are here to assist you connecting to the College network to aid in your studies and residential life. The information below will help you get your computer ready for your arrival. Once you're on campus, the Information Technology Services Help Desk staff will be available to assist you with any configuration and troubleshooting.

Before Your Arrive

1. Check Your Hardware

Computer Hardware

Your computer must meet certain minimum requirements to connect to the Knox Network. It is imperative you follow these instructions to ensure connectivity to the Knox Network once you arrive.


All access to the Knox network is via wireless connections. Your computer must be equipped with the proper wireless network card. In addition, all devices must connect directly to the wireless network -- they cannot connect via a router or other access point.

2. Check Your System

You can now check your computer remotely to see if it meets requirements for connecting to the Knox network when you arrive.

  1. Go to
  2. Click "Download" to download the scan agent.
  3. Double-click on the downloaded agent to run it.
  4. (Note: No action other than scanning and display of the results will be taken by the agent.)
  5. If your computer is up to standards, a "Success Page" will be displayed.
  6. If not, a Web page will be displayed showing where your computer is deficient.
  7. Links will be provided to assist you in bringing it up to standards.

3. Reset Your Password

To maintain security for your log-ins and network services, you need to change your password.

  1. Go to
  2. Enter your full email address
  3. Enter your current password
  4. Confirm by re entering your new password
  5. Click Submit

Now you are ready to change your password.

NOTE: should you forget your password  you will need to visit the Help Desk in person, with your Knox ID in hand. We do NOT reset passwords via telephone or e-mail requests. There may be exceptions if you are off campus. 

4. Install and Update Your Antivirus Software

The College requires you have antivirus software installed on your computer.  See this page for more information.

5. Update Your System Software

All computers connected to the Knox network must be kept current with all operating system updates to ensure maximum stability and security.

  • Windows PC Users: Critical updates.
  • Mac Users: Check Software Update and and install all updates that are listed.
  • Virus Scan: Scan your computer for viruses using your antvirus software.  If your antivirus software allows for scheduled scans, set software to scan on a daily basis.

Once You Arrive

  1. You will be provided with instructions on connecting your computer, smartphone, and game devices to the College's network.
  2. The Help Desk (ext 7700  / 309-341-7700) will be available to assist you with any connection issues you may experience.
  3. You will also have an orientation session with ITS to aquaint you with the College's systems, printing, etc.

Request Information

Knox College

Printed on Wednesday, December 13, 2017

Back to