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Offices & Services > Information Technology Services

Help Desk


Information Technology Services Help Desk

SMC E-010

2 East South Street

Galesburg, IL 61401-4999



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Information Technology Services is the first point of contact for assistance with general usage problems afflicting the Knox computing community. Information Technology Services' professional staff and Help Desk student staff are devoted to creating an easy to use and welcoming computing atmosphere for all students, faculty and staff.

Being a small campus, we place a high value on delivering quality service and support. You make it possible for us to deliver that kind of service if you start by contacting the Help Desk -- where someone will gather information about your problem, assist you to resolve it and then, if necessary, put you in touch with the person(s) best qualified to assist you.

Information Technology Services' Help Desk

Phone: 309-341-7700
Walk-ins: SMC E010
Hours During Term:
  • Monday-Thursday: 8:00 a.m.-9:00 p.m.
  • Friday: 8:00 a.m.-5:00 p.m.
  • Saturday: Closed
  • Sunday: 5:00 p.m.-9:00 p.m.
  • Expanded hours are offered during finals.

Registered students, faculty, and staff may access more information and documentation by logging in to the College's internal website - - and click on the Help Desk tab.


New Users
If you are new to the Knox College campus, please visit our New Users Page for a step-by-step guide to hardware requirements, anti-virus software, and getting onto the Knox computer network.

Knox College

Printed on Sunday, May 29, 2016

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