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COVID-19 Updates and Resources

A student rides her bike across the Knox College campus.

Remote Resources for Students

Contact

Information Technology Services Help Desk

SMC E-010

2 East South Street

Galesburg, IL 61401-4999

309-341-7700

helpdesker@​knox.edu

Submit Your Deposit
Ford Center for the Fine Arts

Links to remote teaching resources for Knox College Students. This page will be updated as additional resources become available.

Make Sure Your Tech is Connected!

You need access to a computer; built-in microphone and camera (or ones connected via USB or Bluetooth) are plusses. Your phone or other mobile device can play the same role.

Make sure you can log into My.Knox, Email, Moodle, etc. Reliable internet connection is necessary. Many internet service providers are making connection easier.

Check with your instructors. They may use particular applications, Moodle features, and other communication platforms in their specific courses. They will provide guidance on how to use them.

Please ask for help when you need it. The Help Desk is available online (thru My.Knox) and during its open hours (309-341-7700):

 Help Desk (Central Time)

Monday - Thursday: 8:00 am - 8:00 pm

Friday: 8:00 am - 6:00 pm

Sunday: 5:00 pm - 9:00 pm

Need Help?

Schedule an appointment with our Help Desk for assistance with troubleshooting/testing.

Information on Popular Topics:

KnoxAnyWare: Mac or PC

Discounted Software

Google Classroom and Meet

Additional Google Resources

Video Trainings We will continue to add to these as time permits.

Snagit Free for 90 days

Adobe Off Campus

Internet Solutions at Home:

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Altice USA is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Charter Free Internet offer for 2 months
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • Cox COVID-19 response: New plans include offering a low-income internet tier with no annual contract and relaxing data usage overage charges for all tiers.
  • Charter Free Internet offer for 2 months
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • Verizon COVID-19 response: no special offers, but following the FCC agreement.
Knox College

http://www.knox.edu/offices/information-technology-services/remote-resources-for-students

Printed on Wednesday, May 27, 2020