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175 West Knox Street
Galesburg, IL 61401-4999
Counseling Services provides individual and group counseling, outreach services, and crisis intervention to students. We also provide consultation to faculty and staff regarding student concerns. All currently enrolled students are eligible for counseling, and all services are free, voluntary, and confidential.
Students may seek counseling for an array of concerns including depression, anxiety, eating disorders, substance abuse, roommate conflict, relationship concerns, college adjustment and other emotional issues.
As faculty and staff, you are in an excellent position to recognize behavioral and emotional changes in the student. You may be addressing those concerns directly with students depending on your own personal and professional comfort level with those conversations. Becoming the main source of support for a student can be overwhelming, stressful, and tiring. It is important to recognize the limitations of your role in providing assistance to students and know when referral to Counseling Services is appropriate.
If a student approaches you with a problem, the following recommendations may help to make the referral process easier:
Seek help immediately if a student:
Crises during business hours (Monday - Friday 9:00am - 4:30pm):
If you feel that the student is in crisis, you can have the student call Counseling Services from your office or simply walk over. Tell the student to communicate to the administrative assistant that this is an "emergency" or "crisis." If you believe it is necessary, you may walk the student to the office directly. Counseling Services staff will be available on the same day to see a student in an urgent or life threatening situation.
Crises after business hours:
Call Campus Safety at 309.341.7979 who can connect you with the on-call Student Development Staff. If a student would like to speak to a skilled, trained counselor at a 24 hour crisis center, have them call 1.800.273.8255. If there is any immediate danger to self or others, call 9-1-1.
The counselors at Counseling Services are under ethical and legal obligations not to release confidential information. We are not permitted to disclose if a student is receiving counseling services. Only with written permission by the student can a counselor disclose information to others (except in cases of danger to self or others).
If a student tells us that you referred him/her and gives written permission, a counselor will notify you that the student did attend the initial appointment. If you would like additional feedback regarding progress, you may call the counselor and the counselor will ask the referred student directly for permission to contact you. If you would like more information about the students contact with Counseling Services, we encourage you to directly ask the student.
We are not mandated reporters. If a student would like to discuss Title IX related topics, they are welcome to come to Counseling Services. We have advocacy sessions available with the sexual assault advocate, Janell McGruder. If a student would like to set up an appointment, just have them call 309.341.7492 and request an advocacy session. For more information on title IX at Knox, click here.
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