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Billing FAQ


Office of Student Financial Services

2 East South Street

Galesburg, IL 61401


800-678-KNOX (Toll Free)

309-341-7453 (Fax)


Submit Your Deposit
The windows of Old Main.

When are bills sent and when are they due?

The scheduled billing and due dates are listed on the student billing page. All payments are to be paid in full by the due dates or a $200 late payment fee will be assessed.

Term-based payment plans are available through CASHNet that allow you to spread your payment over three or four months each term. See the Electronic Payments & Payment Plans page for more information.

Is financial aid applied to the balance due before bills are sent?

If you have submitted all required documents and financial aid or scholarships have been awarded, the awards will appear on your billing statement as "Pending." Aid is actually disbursed to student accounts during the second week of classes.

If your financial aid or scholarships do not appear on your statement or appear as "Pending" after the second week of classes, you should contact the Office of Student Financial Services to verify all of the required documents have been received.

Why is the Federal Work Study or Campus Employment award not on my bill?

Federal Work Study and Campus Employment awards are not credited to your bill. Work award dollars are earned throughout the year, and earnings are dependent upon the number of hours you work. The maximum award is 15 hours per week. Students are paid bi-weekly based on Illinois Minimum Wage, which is currently $13.00 per hour. Most students use their earnings to cover personal expenses, books, and supplies. If you wish to apply all or some of your wages toward your tuition bill, arrangements can be made with the Business Office by calling Ashley Hanson at 309-341-7314 or

How can I see my account?

To view your bill, log onto and choose the "My Account" app under the Knox Apps dropdown in the left column. This will take you to the Student Finance Center which will link you to the CashNet portal. This is where you can view your bill, which includes a breakdown of fees, financial aid, and recent payments.

Please contact the Office of Student Financial Services if you have questions about financial aid, scholarships, or loans on your account.

What are my payment options?

You have a number of options to make a payment including:

  1. Check or money order.
  2. International Payment via FlyWire available through the CashNet portal.
  3. Electronic Payments & Payment Plans. To make electronic payments or set up a payment plan, log onto and choose the "My Account" app under the Knox Apps dropdown in the left column. This will take you to the Student Finance Center which links to the CashNet portal where you can view your account balance and recent payments, make online payments, or set up a payment plan for the term, if desirable. Under "Payers" you can give access to this portal to other individuals who may be assisting you with your finances. Simply complete the CASHNet form that appears after clicking the "Send Payer Invitation" button. Credit Cards may be used on the CASHNet portal. There will be a convenience charge for this service.

More information about these payment options is available at on the student billing page.

Do I need to let Knox know that I plan to make payments over time?

CASHNet notifies us if you enroll in a payment plan so there is no need for you to provide any additional information.

What happens if I miss a payment?

If you have not paid your account balance in full by the due date and you have not made a payment plan through CASHNet, a late payment fee of $200 will be applied to your account. If you have a CASHNet payment plan and are late making a scheduled payment, CASHNet will apply a late fee to your CASHNet account.

For more information about late fees applied to your Knox account, contact the Office of Student Financial Services.

What do I do if I can't pay my bill?

There may be special circumstances that come up, such as the loss of a parent's job after initial financial aid awards have been made. If you believe you have a special circumstance that has not already been addressed by the Office of Student Financial Services, you may complete the Knox College Special Circumstances form provided on the Office of Student Financial Services forms page. Other examples of special circumstances include separation, divorce, death of a parent, or excessive medical and/or dental expenses not covered by insurance. To be considered for financial aid, you must submit a Free Application for Federal Student Aid (FAFSA), the Knox Financial Aid Application, and a copy of your and/or your parents' tax returns.

If you do not have a special circumstance, Parent PLUS Loans and/or private loans may be available to assist in you with paying all or part of the remaining balance due to Knox.

What is the enrollment deposit and is it applied to my bill?

An enrollment deposit of $300 is required to confirm your acceptance of the College's offer of admission. Your deposit signifies your intention to attend Knox and is nonrefundable prior to enrollment.

Upon enrollment, your deposit is held as a contingency deposit that will be refunded, minus any unpaid charges, after graduation. The balance is also refunded to students who officially withdraw at the end of the academic year with notice to the Dean of Students by June 1, and to students who have to withdraw during the year due to reasons of health or due to academic suspension or dismissal. No refund is made to students who are dismissed for disciplinary reasons or who withdraw voluntarily during the academic year.

Whom do I contact if I have questions?

Contact the Office of Student Financial Services.

Can I make adjustments to a payment plan?

Adjustments to payment plans may be made by contacting CASHNet through your CASHNet account.

How do I read my bill?

All billing statements have itemized comprehensive charges. Below is an example.

Billing Charges Fall 2023 Explanation of Charges
Room Charge $1,697 Standard Room charge for fall term 2022
200 Meals & 75 Dining Dollars $1,772 Premier Meal Plan (200 meals during the term with $75 in Dining Dollars)
Activity Fee $136 The Activity Fee covers the admission to all athletic events, regular productions of the Knox theatre department, concerts, recitals, and most other extracurricular events. The fee also includes use of all athletic facilities and subscriptions to The Knox Student (the student newspaper) and Catch (a literary magazine).
Accident Insurance Fee $99 All full-time Knox students are automatically enrolled in an accident insurance plan that provides specified medical benefits in the event you are accidentally injured either on or off campus.
Health Service Fee $104 The Health Service Fee provides access to basic medical care provided by Health Services.

A comprehensive list of fees is available on the current fee schedule page.

Why are there extra fees on my bill?

There may be miscellaneous or extra fees that appear on your bill for various reasons. Please see the examples below:

Adjustments for Printing Charges
Additional Flex Dollars
Athletic Insurance Charge
Athletic Sports Physical Charge
Bookstore Charges
Conduct Fine
Damage Charges
Digital Camera Fee
Early or Late Arrival Charge
Educational Math Kit Charge
Forfeit / Cancel Enrollment Deposit
Key Charge
Late Payment Charge
Library Fine
Library Lost Book/ Material Charge
Lock Out Fee
Miscellaneous Athletic Equipment Charge
Mortar Board Dues
New Times Subscription Charge
Parking Tickets
Replace Lost ID Charge
Senior Challenge
Shuttle Fees
Transcript Fee
Wired Internet Service

Knox College

Printed on Saturday, May 18, 2024