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Offices & Services > Business Office > Student Billing

Student Billing FAQ

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When are bills sent and when are they due?

The scheduled billing and due dates are listed on the student billing page. All payments are to be paid in full by the due dates or a $50 late payment fee will be assessed.

Term-based payment plans are available through CASHNet that allow you to spread your payment over three or four months each term. See the Electronic Payments & Payment Plans page for more information.

Is financial aid applied to the balance due before bills are sent?

If you have submitted all required documents and financial aid or scholarships have been awarded, the awards will appear on your billing statement as "Applied." Aid is actually disbursed to student accounts during the second week of classes.

If your financial aid or scholarships do not appear on your statement, you should contact the Office of Financial Aid at financialaid@​knox.edu or 309-341-7149 to verify all of the required documents have been received.

Why is the Federal Work Study or Campus Employment award not on my bill?

Federal Work Study and Campus Employment awards are not credited to your bill. Work award dollars are earned throughout the year, and earnings are dependent upon the number of hours you work. The maximum award is 10 hours per week. Students are paid bi-weekly based on Illinois Minimum Wage, which is currently $8.25 per hour. Most students use their earnings to cover personal expenses, books, and supplies. If you wish to apply all or some of your wages toward your tuition bill, arrangements can be made with the Business Office by calling Lisa Steinbach at 309-341-7201 or lsteinba@knox.edu.

How can I see my account?

To view your bill, log onto my.knox.edu and choose the "My Account" app under the Knox Apps dropdown in the left column. This will take you to a Business Office page, where you will find the link Course and Fee Statement. Click on this link to see your Student Billing Statement, which provides you with a breakdown of fees, financial aid, and payments made by term.

Please contact the Office of Financial Aid if you have questions about financial aid, scholarships, or loan credits on your account. For all other questions regarding your Billing Statement, contact the Business Office at bursar@knox.edu.

Please note: The Course and Fee Statement can only be accessed through the my.Knox.edu "My Account" app by the student. If a parent or other responsible party needs to see the Student Billing Statement, the student will have to provide a copy to them.

What are my payment options?

You have a number of options to make a payment including:

  1. Check or money order.
  2. International Payment via FlyWire available on the student billing page. 
  3. Electronic Payments & Payment Plans. To make electronic payments or set up a payment play, log onto my.knox.edu and choose the "My Account" app under the Knox Apps dropdown in the left column. This will take you to a Business Office page, where you will find the link Student Finance Center. This link takes you to the CashNet portal where you can view your account balance and recent payments, make online payments, or set up a payment plan for the term, if desirable. Under "Authorized Users," you can give access to this portal to other individuals who may be assisting you with your finances. Simply complete the CASHNet form that appears after clicking the "Add New Authorized Users" button. Credit Cards may be used on the CASHNet portal. There will be a convenience charge for this service.

More information about these payment options is available at on the student billing page.

Do I need to let Knox know that I plan to make payments over time?

CASHNet notifies us if you enroll in a payment plan so there is no need for you to provide any additional information.

What happens if I miss a payment?

If you have not paid your account balance in full by the due date and you have not made a payment plan through CASHNet, a late payment fee of $50 will be applied to your account. If you have a CASHNet payment plan and are late making a scheduled payment, CASHNet will apply a late fee to your CASHNet account.

For more information about late fees applied to your Knox account, contact Toni Mason at 309-341-7313 or bursar@knox.edu. For information regarding late fees applied to your CASHNet account please contact CASHNet.

What do I do if I can't pay my bill?

There may be special circumstances that come up, such as the loss of a parent's job after initial Financial Aid awards have been made. If you believe you have a special circumstance that has not already been addressed by the Office of Financial Aid, you may complete the Special Circumstances Form (PDF). Other examples of special circumstances include separation, divorce, death of a parent, or excessive medical and/or dental expenses not covered by insurance. To be considered for financial aid, you must submit a Free Application for Federal Student Aid (FAFSA), the Knox Financial Aid Application, and a copy of your and/or your parents' tax returns.

If you do not have a special circumstance, parent (PLUS) and/or private loans may be available to assist in you with paying all or part of the remaining balance due to Knox.

What is the enrollment deposit and is it applied to my bill?

An enrollment deposit of $300 is required to confirm your acceptance of the College's offer of admission. Your deposit signifies your intention to attend Knox and is nonrefundable prior to enrollment.

Upon enrollment, your deposit is held as a contingency deposit that will be refunded, minus any unpaid charges, after graduation. The balance is also refunded to students who officially withdraw at the end of the academic year with notice to the Dean of Students by June 1, and to students who have to withdraw during the year due to reasons of health or due to academic suspension or dismissal. No refund is made to students who are dismissed for disciplinary reasons or who withdraw voluntarily during the academic year.

Whom do I contact if I have questions?

For billing questions, please contact Toni Mason at 309-341-7313 or bursar@knox.edu. For questions concerning financial aid, please contact the Office of Financial Aid at financialaid@​knox.edu or 309-341-7149.

Can I make adjustments to a payment plan?

Adjustments to payment plans may be made by contacting CASHNet.

How do I read my bill?

All billing statements have itemized comprehensive charges. Below is an example.

Billing Charges FA 17 Explanation of Charges
Room Charge $1,618 Room charge for fall term 2016
200 Meals & 75 dining dollars $1,614 Premier Meal Plan (200 meals during the term with $75 in dining dollars)
Activity Fee $127 The Activity Fee covers the admission to all athletic events, regular productions of the Knox theatre department, concerts, recitals, and most other extracurricular events. The fee also includes use of all athletic facilities and subscriptions to The Knox Student (the student newspaper) and Catch (a literary magazine).
Accident Insurance Fee $99 All full-time Knox students are automatically enrolled in an accident insurance plan that provides specified medical benefits in the event you are accidentally injured either on or off campus.
Health Service Fee $96 The Health Service Fee provides access to basic medical care provided by Health Services.

A comprehensive list of fees is available on the current fee schedule page.

Why are there extra fees on my bill?

There may be miscellaneous or extra fees that appear on your bill for various reasons. Please see the examples below:

Adjustments for Printing Charges
Additional Flex Dollars
Athletic Insurance Charge
Athletic Sports Physical Charge
Bookstore Charges
Conduct Fine
Damage Charges
Digital Camera Fee
Early or Late Arrival Charge
Educational Math Kit Charge
Forfeit / Cancel Enrollment Deposit
Key Charge
Late Payment Charge
Library Fine
Library Lost Book/ Material Charge
Lock Out Fee
Miscellaneous Athletic Equipment Charge
Mortar Board Dues
New Times Subscription Charge
Parking Tickets
Replace Lost ID Charge
Senior Challenge
Shuttle Fees
Transcript Fee
Wired Internet Service

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https://www.knox.edu/offices/business-office/student-billing/student-billing-faq

Printed on Wednesday, November 22, 2017

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