How do I get health care when I need it?

• You can visit the Student Health Center during office hours on a walk-in basis.
  Hours are 10:30 a.m. to 4:30 p.m., Monday through Friday.
• After hours you can visit Prompt Care at 1707 N. Henderson Street. They do not require an appointment and have extended office hours, so you may go there on a walk-in basis Monday through Friday, 4:30 p.m. to 8:00 p.m.; and Saturday, Sunday, and holidays, 8:00 a.m. to 5:00 p.m. Please note, you will be charged a Knox College discounted rate of $50 per visit.
• Wait until the Student Health Center is open the following day.
• If you believe you are experiencing a serious medical emergency, call a cab or an ambulance and ask to be taken to the emergency room. (When possible, notify a resident advisor or campus safety if you must go to an emergency room.)

Will the Student Health Center provide a medical excuse for missing classes?
The medical staff will provide medical documentation upon request, for students they feel have legitimate health concerns that require class absences. If there is any question as to whether an excuse is necessary, a student should initiate such a request. Class absences or missed examinations should be reported by the student to a staff member in the Office of Student Development as soon as possible.

What if I require lab tests to be performed?
The Student Health Center has the ability to conduct several lab procedures on-site. Lab fees are not included in the free office visit, therefore the extra cost would be the responsiblity of the student. 

What if I need a referral to a specialist?
The medical practitioner at the Center will be able to refer you to the appropriate specialist if further treatment is recommended.

What is the cost to visit the Student Health Center?
There is no cost per visit to the student unless lab fees, x-rays, and prescriptions are required. Any additional costs would be at the expense of the student, and the student's private and/or Knox supplemental insurance will be filed.

What if I have complaints about the Student Health Service?
The best place to register a complaint about the care you receive is with the Office of Student Development.

QUICK REFERENCE TELEPHONE NUMBERS
Knox Health Center: 341-7559
Office of Student Development: 341-7222
City Cab: 341-6161, 342-6161, 343-6161
Ace Cab: 343-4444
Prompt Care: 343-1000
Knox County Health Department: 344-2224
Cottage Hospital Trauma Center: 345-4386
OSF St. Mary Medical Center: 344-3161
After-Hours Answering Service (All area physicians): 343-8800

 Modified on March 20,2008