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Information Technology Services Help Desk
2 East South Street
Galesburg, IL 61401-4999
Large universities and major corporations as well as small colleges have fallen victim to rapidly spreading viruses, which can have devastating effects on essential network services. Knox has been proactive in this area restricting certain network services which are exploited by viruses and worms to propagate themselves throughout the network. As students, faculty, and staff join a network of more than 1,500 computers, these measures of protection are needed to avoid rampant propagation.
The College provides Sophos AntiVirus/AntiMalware software to all Knox community members free of charge. Any personally owned computer attaching to the Knox College Data Network is required to have Sophos AntiVirus/AntiMalware software installed.
Anyone having difficulty installing the software should contact the Information Technology Services Help Desk before attempting to connect to the campus network. In this context, "connecting" to the network includes directly plugging into the campus Ethernet network, using wireless on campus, or connecting with VPN from a third party Internet Service Provider (ISP). Simply accessing Webmail or the College website from off campus via a local ISP is not covered.
Many viruses and worms take advantage of identified vulnerabilities within operating systems. Microsoft and Apple release patches to fix these known problems on a regular basis but many users neglect to install them. Unlike many e-mail borne viruses requiring the user to open an attachment, many of the operating system exploit viruses infect vulnerable machines by simply connecting to the Internet.
Due to the adverse impact infected computers have on the data network as a whole, the following actions will be taken when an infected computer is found:
Information Technology Services provides support and maintenance for all College owned equipment. The maintenance of personally owned computer equipment connected to the Knox Data Network is the responsibility of the owner.
IMPORTANT: Personally owned computers found not to be in compliance with the above requirements will be disconnected from the College Data Network until Information Technology Services examines the machine and verifies that the antivirus software is installed and functioning correctly, all required patches have been installed and there are no open shares. A $50 fee will be assessed for this service. The College requires antivirus software on all computers attaching to the network.
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