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Offices & Services > Information Technology Services > Network Passwords: General Information

Personal Machines


Information Technology Services Help Desk

SMC E-010

2 East South Street

Galesburg, IL 61401-4999



East entry to Ford Center for the Fine Arts.

Instructions for Faculty, Staff, and Students Using Personal Machines

 NOTE: Be prepared to immediately change saved passwords on any other devices on which your Knox password is saved. Failure to do so will result in a lockout of your account as these devices will repeatedly attempt to use your old password.


STEP 1: Set your security questions
All Knox faculty, staff, and students must set their password security questions and answers before attempting to reset passwords. Failure to set your questions will prevent you from resetting your password from off campus and/or without the assistance of our help desk. Password resets are handled by the help desk on "as time allows" basis. If you have already set your security questions at, skip this step.


STEP 2: Reset your password
Use the online password reset page:

Knox College

Printed on Wednesday, November 25, 2015

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