Search
A student mixes paint outside of the Ford Center for the Fine Arts. #

Offices & Services > Information Technology Services > Help Desk

Updating Computer Systems

Contact

Information Technology Services Help Desk

SMC E-010

2 East South Street

Galesburg, IL 61401-4999

309-341-7700

helpdesker@​knox.edu

Purple pens given to campus visitors

Your campus computer is being scanned periodically to verify that it is in compliance with Knox College computer network security policies. This scan checks for an updated copy of the Sophos anti-virus softwre and any critical patches or updates to your system software (PC or Mac).

If all updates are current your computer/network access will not be affected. If your computer is found to be out of compliance it is immediately directed to the remediation network, where it will have access only to sites to download the proper Sophos and system software updates. Once the necessary updates are applied the computer will need to be re-scanned and found to be safe before it will be allowed full access to the Knox network. Click the Re-Scan button to check your updates and get back onto the network.

Bradford scanning is performed on a regular basis so be sure to keep your computer up to date. If you want to conserve energy, leave your computer turned on Tuesday and Wednesday nights as this is when most updates are released. Then check periodically to see if you have missed any. If you choose to leave your computer on all of the time please restart occasionally.

Updating Your Computer

You can check for and install required updates at any time. The update process can take some time and may also require several reboots. For this reason, it may take multiple sessions of updating. You may want to start them at the end of your work day or before your lunch break. Your computer will need to remain on.

To protect your Windows PC while it is left on you may "lock it" by clicking the control-alt-delete keys simultaneously and then click lock computer. To unlock your computer you will again use the control-alt-delete keys and enter your password.

If you have questions please call the Computer Center Help Desk at x7700.

Windows PC Users

    Update Windows XP:

  • From Start go to Windows Update.
    If you don't see Windows Update go from Start to All Programs then Windows Update.
  • You may see a box instructing you to allow ActiveX to run. Follow the instructions to allow and proceed.
  • Click on "Express" for high priority updates.
  • Allow the computer to scan for updates.
  • When presented with the available updates, click Install Updates.
  • Repeat this process until there are no high priority updates to install.

  • Update Windows 7/Vista:
  • Click on Start.
  • Click All Programs then Windows Update.
  • You may see a box instructing you to allow ActiveX to run. Follow the instructions to allow and proceed.
  • Click on "Express" for high priority updates.
  • Allow the computer to scan for updates.
  • When presented with the available updates, click Install Updates.
  • Repeat this process until there are no high priority updates to install.

  • Update Sophos:
  • The Sophos taskbar  icon is shield shaped and features an S on the shield. 
  • Right click on the shield and select Update Now.
  • Allow all udpates to install.
  • If you have installed Sophos, but do not see the Sophos icon, please call the Help Desk at 7700 for instructions to show the icon. 
      
     
    MacOS Users

  • Update MacOS:

  • From the Apple menu (top left) select Software Update.
  • Allow the computer to scan for updates.
  • Install all security and OS updates presented.
  • Updates to Quicktime and iTunes are up to you, though not a bad idea.

  • Update Sophos:
  • The Sophos icon is a bluish colored shield in the upper right of the finder bar.
  • Click on the shield and select Update Now.
  • Allow all updates to install.
Knox College

http://www.knox.edu/offices/information-technology-services/help-desk-support/updating-your-system

Printed on Wednesday, October 01, 2014