Student Billing FAQ
When are bills sent and when are they due?
The scheduled billing and due dates are listed on the student billing page. All payments are to be paid in full by the due dates or a $50 late payment fee will be assessed.
Term-based payment plans are available through Tuition Management Systems (TMS) that allow you to spread your payment over three or four months each term. This allows you to spread your payments for the entire year over nine or 12 months -- whatever time period is best for your financial circumstances. See the student billing page for more information.
Is financial aid applied to the balance due before bills are sent?
If you have submitted all required documents and financial aid or scholarships have been awarded, the awards will appear on your billing statement as "pending". Aid is actually disbursed to student accounts during the second week of classes after which the "pending" description will no longer appear.
If your financial aid or scholarships do not appear on your statement, you should contact the Office of Financial Aid at 309-341-7149 to verify all of the required documents have been received.
Why is the Federal Work Study or Campus Employment award not on my bill?
Federal Work Study and Campus Employment awards are not credited to your bill. Work award dollars are earned throughout the year, and earnings are dependent upon the number of hours you work. The maximum award is 10 hours per week. Students are paid bi-weekly based on Illinois Minimum Wage, which is currently $8.25 per hour. Most students use their earnings to cover personal expenses , books, and supplies. If you wish to apply all or some of your wages toward your tuition bill, arrangements can be made with the Business Office by calling Lisa Steinbach at 309-341-7201 or firstname.lastname@example.org.
How can I see my account?
You may see your account by enrolling for the online tuition bill service. This service allows you to view your monthly billing statement online.
What are my payment options?
You have a number of options to make a payment including:
- Check or money order
- Credit card (American Express, Discover, MasterCard, or VISA)
- International bank transfer (electronic fund transfer)
- Tuition Management Systems Payment Plan (term based)
More information about these payment options is available at on the student billing page.
Do I need to let Knox know that I plan to make payments over time?
Tuition Management Systems notifies us if you enroll in a payment plan so there is no need for you to provide any additional information.
What happens if I miss a payment?
If you have not paid your account balance in full by the due date and you have not made a payment plan through Tuition Management Systems (TMS), a late payment fee of $50 will be applied to your account. If you have a TMS payment plan and are late making a scheduled payment, TMS will apply a late fee to your TMS account.
For more information about late fees applied to your Knox account, contact Penny Young at 309-341-7313 or email@example.com. For information regarding late fees applied to your TMS account, call 800-722-4867.
What do I do if I can't pay my bill?
There may be special circumstances that come up, such as the loss of a parent's job after initial Financial Aid awards have been made. If you believe you have a special circumstance that has not already been addressed by the Office of Financial Aid, you may complete the Special Circumstances Form. Other examples of special circumstances include separation, divorce, death of a parent, or excessive medical and/or dental expenses not covered by insurance. To be considered for financial aid, you must submit a Free Application for Federal Student Aid (FAFSA), the Knox Financial Aid Application, and a copy of your and/or your parents' tax returns.
What is the enrollment deposit and is it applied to my bill?
An enrollment deposit of $300 is required to confirm your acceptance of the College's offer of admission. Your deposit signifies your intention to attend Knox and is nonrefundable prior to enrollment.
Upon enrollment, your deposit is held as a contingency deposit that will be refunded, minus any unpaid charges, after graduation. The balance is also refunded to students who officially withdraw at the end of the academic year with notice to the Dean of Students by June 1, and to students who have to withdraw during the year due to reasons of health or due to academic suspension or dismissal. No refund is made to students who are dismissed for disciplinary reasons or who withdraw voluntarily during the academic year.
Whom do I contact if I have questions?
For billing questions, please contact Penny Young at 309-341-7313 or firstname.lastname@example.org. For questions concerning financial aid, please contact the Office of Financial Aid at 309-341-7149.
Can I make adjustments to a payment plan?
Adjustments to payment plans may be made by contacting Tuition Management Systems (TMS) at 800-722-4867 or www.afford.com.
How do I read my bill?
All billing statements have itemized comprehensive charges. Below is an example.
|Billing Charges FA 14||Explanation of Charges|
|Room Charge||$1,456||Room charge for fall term 2014|
|200 Meals & 75 dining dollars||$1,452||Premier Meal Plan (200 meals during the term with $75 in dining dollars)|
|Activity Fee||$122||The Activity Fee covers the admission to all athletic events, regular productions of the Knox theatre department, concerts, recitals, and most other extracurricular events. The fee also includes use of all athletic facilities and subscriptions to The Knox Student (the student newspaper) and Catch (a literary magazine).|
|Accident Insurance Fee||$96||All full-time Knox students are automatically enrolled in an accident insurance plan that provides specified medical benefits in the event you are accidentally injured either on or off campus.|
|Health Service Fee||$90||The Health Service Fee provides access to basic medical care provided by Health Services.|
A comprehensive list of fees is available on the current fee schedule page.
Why are there extra fees on my bill?
There may be miscellaneous or extra fees that appear on your bill for various reasons. Please see the examples below:
Additional Flex Dollars
Athletic Insurance Charge
Athletic Sports Physical Charge
Digital Camera Fee
Early or Late Arrival Charge
Educational Math Kit Charge
Forfeit / Cancel Enrollment Deposit
Late Payment Charge
Library Lost Book/ Material Charge
Lock Out Fee
Miscellaneous Athletic Equipment Charge
Mortar Board Dues
New Times Subscription Charge
Replace Lost ID Charge
Wired Internet Service