Student Printing and Billing FAQ

How much does it cost to print?

Black and white pages cost 5 cents a piece while color pages cost 25 cents a piece. Note that a page printed with even a minimal amount of color will be billed as color.

What is my page allowance per term?

You are given a printing allowance of $15 a term, which translates into 300 black and white pages. Note that each printed side of a piece of paper counts as one page.

What happens if I go over a term's printing allowance?

If you exceed your termly printing allowance you will still be able to print without taking any special action. The Business Office will bill you for any overages at the same rate.

Does any unused portion of my printing allowance carry over to the next term?

No, any unused portion of your printing allowance will not carry over.

Why does my print bill show that I was billed for 40 pages when I only printed 8?

When you are looking at your print bill all printed pages are tallied as black and white prints, even if the physical print was not. For example, if you printed 1 black and white page you would see a charge of 1 page printed. If you printed 1 color page you would instead see a charge of 5 pages printed. This is because while black and white printing is 5 cents a page, color costs 25 cents a page, or the equivalent of 5 black and white pages.

Why was I charged for jobs I printed for my campus job?

Any jobs you print while logged into your Knox username will be charged to your account. The College's printers can not distinguish whether a print job was academic or work related. If you are worried about using your personal print allowance while at work consult with your manager as to how you should proceed and if you will be reimbursed.

I work in an office and print for them. How do I get reimbursed?

If you logged in under your own name and printed to a public printer then keep track of the number of pages you printed for the office or department and have them submit a reimbursement request. The credit will show on your weekly statement.

I print large jobs for my club/student organization, how do I get reimbursed?

Special printing for clubs and student organizations can be authorized by your organization's advisor or appropriate club officer to be reimbursed from the organization's budget. Students seeking reimbursement for club/organization printing should speak with the Campus Life office.

I have an Honors project that will require a lot of printing; can I receive a larger printing allowance?

Speak with the staff in the Gerald and Carol Vovis Center for Research and Advanced Study. Their office can authorize additional printing.

I have a course with massive assignments; can I receive a larger printing allowance?

No, sorry, but we do not grant larger printing allowances for regular coursework.

What happens if my print job doesn't print or comes out streaked?

If you have trouble printing and are working in one of campus's main computer labs report it to the lab assistant on duty. They will ask for information about the printing problem and submit a reimbursement request, granted the failure was due to lab equipment or software. If you encounter printing trouble in an area other than the labs inform a staff member; if no one is available to help you please call the Help Desk at x7700 and report the problem.

What printers am I allowed to print to?

Knox student, faculty and staff as a whole are allowed to print to any "public printer". Public printers are printers found in computer labs, libraries, or hallways. Certain printers located in offices are not considered public and should not be used unless you are a member of that department. For example, the printer on 2nd floor Old Main is public. The printer inside the Business Office is a departmental printer.

How can I monitor my printing habits and current allowance?

Each week we will send out an email summarizing your printing charges for the given week. The email will look like the example below minus the color coding:

The first two lines, in red, show your starting printing allowance and any printing from earlier in the term. The lines in blue show any adjustments that were made to your account for damaged printing or reimbursements for club, organization, and work-related printing. The lines in green show the actual printing from the most recent week. The bottom line gives the total pages left from your printing allowance. If you have already expended your printing allowance your print bill will look like this, without any color coding:

This FAQ did not answer my question, what should I do?

Please get in contact with the Help Desk at x7700 or via email at helpdesker@knox.edu. They will be able to answer your question or get you in contact with someone who can.