
Information Technology Services Help Desk
Monday-Thursday: 8:00 a.m. to 9:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: 5:00 p.m. to 9:00 p.m.
Phone: 309-341-7700
Walks-Ins: SMC E010
E-mail: helpdesker@knox.edu
Periodic Password Change Requirements -
For security purposes, individuals in the following groups are REQUIRED to change their password under the following schedule:
| Campus groups: | Password expires every: |
| Students | 1 year |
| Faculty | 1 year |
| Staff | 90 days |
| Bargaining Unit Staff | Do not expire |
| Alumni | Do not expire |
| Retirees | Do not expire |
| New accounts | 45 days then moved to appropriate group |
Password Complexity Requirements
The following complexity requirements are enforced when passwords are changed or created:
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