STEP 1: Set your security questions
All Knox faculty and staff must set their password security questions and answers before attempting to reset passwords. Failure to set your questions will prevent you from resetting your password from off campus and/or without the assistance of our help desk. Password resets are handled by the help desk on "as time allows" basis. If you have already set your security questions, skip this step.
STEP 2: Reset your password
Instructions for resetting network passwords depend on the type of computer and network connection you have. Choose the link below that corresponds to your computer set-up to proceed: