Whom to Contact

Information Technology Services Help Desk
Monday-Thursday: 8:00 a.m. to 9:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: 5:00 p.m. to 9:00 p.m.
Phone: 309-341-7700
Walks-Ins: SMC E010
E-mail: helpdesker@knox.edu

Computing at Knox

Knox College provides an array of services and facilities including a campus-wide wireless network, a range of online storage options for individuls and departments, computer labs with current equipment and appropriate academic software packages.

Computers / Operating Systems

Knox supports both Windows PC and Macintosh computer systems. All computers that attach to the Knox network need to be kept current with software updates and virus protection.

Hardware and Operating Systems: Minimum specs for Windows and Macintosh

Campus Network

Knox provides wireless network access in all College-owned residence halls, academic buildings, and a majority of the campus green spaces.

Getting Connected: Hardware specs and connection instructions
Event Wireless Service: Request temporary network access for campus guests

Antivirus Software

The College provides - at no charge - anti-virus software for both the PC and Mac. Use of this software is MANDATORY for any computer connecting to the College network.

Virus Prevention: Anti-virus software download and virus prevention information.

Internet Access

Knox provides interent access with an emphisis on the academic needs of the College community. Recreational access is provided, but may be constrained in deference to the academic and business needs of the College.

Internet access is available through the standard wireless connection and, for a fee, wired ports in student rooms.

Wired Ports: Information on obtaining a wired port.

Application Software

Knox makes many applications available for faculty and student use via the network application server.

Application directory

Network Storage

Knox provides an array of online storage options for use by individuals and departments.

Storage Options: Home and departmental accounts
Web Accounts: For Web sites

Network Printing

Knox maintains network printers across campus for use by students and faculty. Students are allotted a 300 free prints per term.

Network Printing: How to connect and print
Student Billing: More info on printing costs

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