Whom to Contact

Information Technology Services Help Desk
Monday-Thursday: 8:00 a.m. to 9:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: 5:00 p.m. to 9:00 p.m.
Phone: 309-341-7700
Walks-Ins: SMC E010
E-mail: helpdesker@knox.edu

 
PrintShareE-Mail This Page

Information Technology Services

computer centerInformation Technology Services (ITS) is devoted to creating an easy to use and welcoming computing environment for all -- students, faculty, and staff. ITS maintains the campus wired and wireless computer network, the campus computer labs, the administrative computing system, and the telephone and television systems serving the entire campus.

Knox provides students unfettered access to all on-campus academic computer resources. The entire campus -- all academic and residential rooms, as well as most green spaces -- is linked through the wireless network infrastructure. Every student with a computer meeting the minimum machine requirements can log on from his or her suite room. In addition, the College provides four computer lab facilities across the campus that are open to students.

computer center Computing at Knox
An overview of Knox computing services, facilities, and resources, including campus printers, e-mail service, network storage, and more.

computer center Resources for New Users
Step-by-step guidelines for choosing the right computer system, configuring anti-virus software, and logging on to the Knox network.

computer center Information Technology Services Help Desk
Information Technology Services' Help Desk staff can help you with many computer and network access problems and guide you through the College's computing services.

Who to call?

Your best starting point to help you when you encounter a computer or network-related problem at Knox is the Help Desk. The Help Desk assistants can help you with:
  • Getting a personal, departmental, or organization Web account set up.
  • Changing the ownership of e-mail distrbution lists.
  • Resolving printing problems.
  • Troubleshooting wired and wireless network connection issues.
  • Finding the solution to any Knox computing environment problem.

Contact Information
Phone: 309-341-7700
Walk-ins: SMC E010
E-mail: helpdesker@knox.edu
undefinedVisit Knoxundefined
Honor Roll of Donors
undefined
 
Keith Belzer '85I Am KnoxI left Knox interested in the world of ideas. I am Keith  Belzer '85, Attorney, and...
I AM KNOXI am Knox
Meet More Knox People